How-To Guides

Welcome to the Gear Games IT How-To Guides! This section contains step-by-step instructions for common IT tasks and procedures.

Available Guides

Support & Communication

• 1. Create a Jira Ticket - Learn how to create support tickets
• 4. Book a Meeting Room - Reserve conference rooms and meeting spaces

Network & Connectivity

• 2. Connect to Wi-Fi - Connect to office wireless networks
• 5. Connect to VPN Server - Set up secure VPN connections

Hardware & Equipment

• 7. Connect to a Printer - Set up printing to office printers

Software & Accounts

• 3. Mac OS Software - Install software through Jamf Self Service
• 8. Setup Apple Account - Configure Apple accounts for work

Office Information

• 6. Office Maps - Navigate office locations and floor plans

Security & Authentication

For security-related guides, visit our Security section:

• Two-Factor Authentication Overview
• Gmail 2FA Setup
• AnyDesk 2FA Configuration
• TeamViewer 2FA Setup

Getting Help

If you need additional assistance:

1. Check the relevant guide first
2. Look for troubleshooting sections
3. Create a Jira ticket for IT support

Frequently Asked Questions

Q: How do I create a support ticket? A: Follow our Jira ticket guide for step-by-step instructions.

Q: I can't connect to the office Wi-Fi. What should I do? A: Check our Wi-Fi connection guide first, then create a support ticket if issues persist.

Q: How do I print from my computer? A: See our printer setup guide for detailed instructions.