How-To Guides
Welcome to the Gear Games IT How-To Guides! This section contains step-by-step instructions for common IT tasks and procedures.
Available Guides
Support & Communication
- 1. Create a Jira Ticket - Learn how to create support tickets
- 4. Book a Meeting Room - Reserve conference rooms and meeting spaces
Network & Connectivity
- 2. Connect to Wi-Fi - Connect to office wireless networks
- 5. Connect to VPN Server (OpenVPN) - Set up OpenVPN connections
- 5.1. Connect to NetBird VPN - Set up NetBird (replaces OpenVPN)
Software & Accounts
- 3. Mac OS Software - Install software through Jamf Self Service
- 8. Setup Apple Account - Configure Apple accounts for work
Devices & Settings
- 13. Adjust Date and Time - Request permission to change date/time on Windows or Mac
- 14. Secure Batch Print - Print many files at once without exposing file names
Office Information
- 6. Office Maps - Navigate office locations and floor plans
Security & Authentication
For security-related guides, visit our Security section:
Getting Help
If you need additional assistance:
- Check the relevant guide first
- Look for troubleshooting sections
- Create a Jira ticket for IT support
Frequently Asked Questions
Q: How do I create a support ticket? A: Follow our Jira ticket guide for step-by-step instructions.
Q: I can't connect to the office Wi-Fi. What should I do? A: Check our Wi-Fi connection guide first, then create a support ticket if issues persist.
Q: How do I print from my computer? A: Create a Jira support ticket and the IT team will help you set up printing.